HTP Technical Support Rolls out NEW Video Chat Option

Posted by HTP on May 3, 2018 10:25:43 AM

HTP is all about efficiency and finding new ways to get your questions and concerns resolved as quickly as possible. As a result, HTP is proud to announce, our Technical Support department now has a NEW video chat option, effective immediately.

This industry leading feature allows us the ability to video chat with customer while onsite in front of the product, if necessary, creating easier communication and more efficient insight.

You can use any of the following apps to access our team via video chat:

  

 

 

 

Apple Facetime: This application is proprietary to Apple devices. 

Contact: techsupport@htproducts.com (How customers reach us)

Google Hangouts: A multi-platform which means that both Apple and Android devices can use them.

Contact: htpvideochat@gmail.com (How customers reach us)

 

Facebook Messenger: A multi-platform which means that both Apple and Android devices can use them.

Contact: techsupport@htproducts.com (How customers reach us)

 

This feature will be used as more of an out call service than in call and anyone is welcome to contact us via the above apps but our first priority is and will continue to be our phone support which can be reached at 800-323-9651. 

Technical Support can also be reached by email if you prefer: techsupport@htproducts.com

 

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Topics: Water Heating, Tech Tips, Space Heating, About HTP, FAQs

Which Type of Water Heater is Right For You?

Posted by HTP on Feb 26, 2018 10:00:00 AM

When it comes to choosing a water heater there are many factors to consider. Most likely you will need to make one quickly, but also want to make sure you are choosing a unit that is efficient and suitable for all your hot water needs. This can be a hard task and  HTP wouldn't want you to have to make such an important decision on your own. 

There are 4 major tank types when it comes to water heating. Let's break each down so your decision process can begin. Like we mentioned, there are a few factors that go into choosing which will be right for you, but here are some starting facts:

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Tank Type - Tank type water heaters store your heated water with a traditional tank (hence the not so subtle name). They are typically a bit more economical and can be purchased in either gas or electric models. They tend to vary in gallon capacities from 20 to 115 gallons and efficiencies and rebated range between models and fuel sources.

Tankless - This tends to be a popular style because of its ability to produce endless hot water. Tankless units heat your cold water instantaneously. They can require a large upfront investment but they can reduce energy consumption by as much as 30% providing savings in the long run. If you are low on space these units are ideal as well as they can be hung on walls and are compact.

Crossover - Crossover's combine the on-demand technology of a tankless water heater with minimal water storage. This unit creates hot water to maximize efficiency without waste or standby loss that could come with a large tank. It provides immediate hot water like a traditional tank without delay and easily adapts to building recirculation pumps.

Volume Water Heaters - These water heaters are used to provide large volumes of Domestic Hot Water typically for commercial applications like restaurants, hotels, apartment buildings, etc. They are also referred to as supply boilers.

 

Click through our website to learn more about each of the tank types and feel good about your decision once you've made it and have decided to go with HTP, of course.

 

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Topics: Water Heating, Tech Tips, About HTP, HTP Installations, FAQs, Combination Units

Efficiently Heating Your Home

Posted by HTP on Feb 21, 2018 11:00:00 AM

Winter is still here, unfortunately and keeping your home warm should still be a top priority as we head to round out the brutal winter season. At HTP your heating needs and providing them as efficiently as possible is at the top of our list.

Energy Star recently published an article on 5 hottest tips to keep you warm. One of the top tips is how to heat your home efficiently and we have found their suggestions super helpful. Once you've absorbed their help,  head over to our website and check out our tips on how to choose which space heater is right for you by clicking here.

To read the Energy Star article in its entirety please click here and check out the excerpt below:

In the average American household, almost half of the annual energy bill goes to heating and cooling – more than $900 a year. This season, fall into energy savings with heating tips from ENERGY STAR and enjoy lower energy bills, increased home comfort, and the warm feeling that comes from knowing you’re helping reduce the emissions that contribute to climate change, making a difference in the environment for your family and generations to come.

Maintaining your HVAC system can save you big on utility bills and comfort.

  • Check your furnace’s air filter once a month, especially during the heavy-use months of winter. A dirty filter slows air flow, making the system work harder which wastes energy. If it’s dirty, clean or replace it. At a minimum, clean or replace it every three months.
  • Sealing and insulating air ducts, especially those in your attic or crawlspace, helps keep the heat where you want it and can improve your HVAC system’s efficiency by as much as 10%.
  • Consider a yearly professional tune-up of your HVAC system.
  • If you need to replace your HVAC system, ask your contractor about ENERGY STAR certified units. And make sure that your new energy-efficient unit is properly installed for maximum savings.
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Topics: Water Heating, Tech Tips, Space Heating, About HTP

It's Electric!

Posted by HTP on Oct 18, 2017 3:00:00 PM

If you are looking for a durable, high efficiency unit look no further than our electric series of water heaters, The Everlast and Heat Pump. Varying in size, BTU and capacity our entire electric line will have you covered regardless of what your household/business needs may be.

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Our Everlast Residential water heater is laser welded with a top of the line stainless steel tank resisting corrosion and eliminating the need for anode rods. Available in either 40 or 52 gallon these water heaters have high recovery rates and low standby heat loss. We are so confident in the Everlast Residential it comes backed by a Lifetime Warranty when registered. 

HTP's Everlast Light Duty is suitable for light duty commercial water heating needs. Combining high quality materials and energy efficient operation, this unit provides long draws of hot water using as little energy as possible. This unit is offered in 80, 100 and 115 gallon sizes and also comes back by a lifetime warranty when registered online.

The Everlast Point of Use water heater are ideal for installation in small spaces. Don't be fooled by the exterior, this unit packs a punch and supplies hot water instantaneously. It is available in 10,15 or 20 gallon capacities and can be connected to a kit to convert its wattage. 

Our Heat Pump Water Heater is a versatile, eco friendly unit that offers 4 different operating modes to ensure you are using your heater properly when you need it and even when you don't! Select wither Economy, Auto, Vacation or Standard to ensure efficient output. The heat pump boasts and energy factor that is 2.5 times greater than a standard electric water heater.

 

We are always looking for ways to supply comfort solutions with quality and efficiency top of mind. Our Electric Water heaters won't disappoint. Click here to learn more about each unit and let them do the work for you! 

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Topics: Water Heating, About HTP

Hurricane Affected Water Heaters

Posted by HTP on Sep 25, 2017 1:00:00 PM

 

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HTP sends our deepest sympathies and thoughts to those who were affected by the devastating impact of the recent hurricanes. While many states begin to rebuild and repair, it is crucial now, more than ever, to keep in mind the importance of safety and how dangerous a water heater exposed to flood water can be.

All homeowners and business owners who have experienced flood damage are STRONGLY advised to take the necessary steps to replace their heating systems according to the Air-Conditioning, Heating and Refrigeration Institute (AHRI). Regardless of attempts to clean the unit or the way the unit operates prior to the flooding it MUST be replaced as bigger, more dangerous issues can arise further down the road.

For the full list of tips on handling all heating and cooling systems please visit the AHRI website, or click here

 

 

 

 

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Topics: Water Heating, About HTP

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