--- title: HTP Technical Support Rolls out NEW Video Chat Option description: Video Chat Now Available for Tech Support! image: https://blog.htproducts.com/hubfs/image-5.png --- [![HTPLogo](https://blog.htproducts.com/hs-fs/hubfs/HTPLogo.jpg?width=200&height=200&name=HTPLogo.jpg "HTPLogo")](https://www.htproducts.com) - [Space Heating](https://www.htproducts.com/space-heating.html) - Residential - [Elite FT](https://www.htproducts.com/eliteft.html) - [Elite Premier](http://www.htproducts.com/elitepremier.html) - [Elite Ultra](https://www.htproducts.com/eliteultra.html) - [Pioneer](http://www.htproducts.com/pioneer.html) - [UFT](http://www.htproducts.com/UFT-Boiler.html) - Commercial - [Elite FT](http://www.htproducts.com/eliteft.html) - [Elite Premier](http://www.htproducts.com/elitepremier.html) - [Elite XL](https://www.htproducts.com/elitexl.html) - [EnduroTI](http://www.htproducts.com/enduroti.html) - [Mod Con](http://www.htproducts.com/modconboiler.html) - [Mod Con Double Stack](http://www.htproducts.com/modcon-double-stack.html) - 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[Parts Store](http://www.shophtp.com/ecommerce/) [HTP](https://blog.htproducts.com/blog/author/htp) - May 3, 2018 # HTP Technical Support Rolls out NEW Video Chat Option [HTP](http://www.htproducts.com/) is all about efficiency and finding new ways to get your questions and concerns resolved as quickly as possible. As a result, [HTP](http://www.htproducts.com/)is proud to announce, our [Technical Support department](http://www.htproducts.com/technicalsupport.html) now has a NEW video chat option, effective immediately. This industry leading feature allows us the ability to video chat with customer while onsite in front of the product, if necessary, creating easier communication and more efficient insight. You can use any of the following apps to access our team via video chat:   ![](https://blog.htproducts.com/hs-fs/hubfs/image-5.png?width=102&height=106&name=image-5.png)       **Apple Facetime:** This application is proprietary to Apple devices.  **Contact:** [techsupport@htproducts.com](mailto:techsupport@htproducts.com) (How customers reach us) ![](https://blog.htproducts.com/hs-fs/hubfs/image-6.png?width=99&height=106&name=image-6.png) **Google Hangouts:** A multi-platform which means that both Apple and Android devices can use them. **Contact**: [htpvideochat@gmail.com](mailto:htpvideochat@gmail.com) (How customers reach us)  ![](https://blog.htproducts.com/hs-fs/hubfs/image-7.png?width=103&height=106&name=image-7.png) **Facebook Messenger:** A multi-platform which means that both Apple and Android devices can use them. **Contact:** [techsupport@htproducts.com](mailto:techsupport@htproducts.com) (How customers reach us)   This feature will be used as more of an out call service than in call and anyone is welcome to contact us via the above apps but our first priority is and will continue to be our phone support which can be reached at 800-323-9651.  [Technical Support](http://www.htproducts.com/technicalsupport.html) can also be reached by email if you prefer: [techsupport@htproducts.com](mailto:techsupport@htproducts.com)   [Water Heating](https://blog.htproducts.com/blog/topic/water-heating) [Tech Tips](https://blog.htproducts.com/blog/topic/tech-tips) [Space Heating](https://blog.htproducts.com/blog/topic/space-heating) [About HTP](https://blog.htproducts.com/blog/topic/about-htp) [FAQs](https://blog.htproducts.com/blog/topic/faqs) Share - - - - [mailto:?subjetc=&body=HTP+Technical+Support+Rolls+out+NEW+Video+Chat+Option%20-%20https://blog.htproducts.com/blog/htp-technical-support-rolls-out-new-video-chat-option](mailto:?subjetc=&body=HTP+Technical+Support+Rolls+out+NEW+Video+Chat+Option%20-%20https://blog.htproducts.com/blog/htp-technical-support-rolls-out-new-video-chat-option) PREVIOUS POST [Drum Roll Please - Our Most Efficient Boilers of 2018 are ...](https://blog.htproducts.com/blog/2018-htps-most-efficient-boilers) Next Post [NEW Residential Point of Use Electric Water Heaters](https://blog.htproducts.com/blog/new-point-of-use-electric-water-heaters) ### Written by [HTP](https://blog.htproducts.com/blog/author/htp) [Facebook](https://www.facebook.com/HTPinc/) Content Title Description [![040210_HTP_Logo_Transparent-3](https://blog.htproducts.com/hs-fs/hubfs/social-suggested-images/040210_HTP_Logo_Transparent-3.png?width=500&height=317&name=040210_HTP_Logo_Transparent-3.png "040210_HTP_Logo_Transparent-3")](http://www.htproducts.com) Established in 1974 as a designer and fabricator of heat exchangers for the boiler and solar industries. Today, HTP is enjoying its second generation of family leadership and is a full-fledged manufacturer on the cutting edge of energy-efficient space and water heating technology.   ## Customer Support - [Home](http://www.htproducts.com) - [About Us](http://www.htproducts.com/history.html) - [Contact Us](http://www.htproducts.com/contactus.html) ## Sales Support - [Technical Bulletins](https://blog.htproducts.com/blog/www.htpcomfortsolutions.ning.com/technical-bulletins) - [HTP Mobile App](http://www.htproducts.com/mobileapp.html) - [Manuals & Literature](http://www.htproducts.com/literature.html) - [Sales Collateral](http://www.htproducts.com/salescollateral.html) ## Contact us [sales@htproducts.com](mailto:sales@htproducts.com) [1-800-323-9651](tel:+1-800-323-9651) - [Facebook](https://www.facebook.com/HTPinc/) - [Twitter](https://twitter.com/HTProductsInc) - [Linkedin](https://www.linkedin.com/company/heat-transfer-products-inc./) Copyright © 2026 HTP Comfort Solutions LLC. 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