HTP Technical Support Rolls out NEW Video Chat Option

Posted by HTP on May 3, 2018 10:25:43 AM

HTP is all about efficiency and finding new ways to get your questions and concerns resolved as quickly as possible. As a result, HTP is proud to announce, our Technical Support department now has a NEW video chat option, effective immediately.

This industry leading feature allows us the ability to video chat with customer while onsite in front of the product, if necessary, creating easier communication and more efficient insight.

You can use any of the following apps to access our team via video chat:

  

 

 

 

Apple Facetime: This application is proprietary to Apple devices. 

Contact: techsupport@htproducts.com (How customers reach us)

Google Hangouts: A multi-platform which means that both Apple and Android devices can use them.

Contact: htpvideochat@gmail.com (How customers reach us)

 

Facebook Messenger: A multi-platform which means that both Apple and Android devices can use them.

Contact: techsupport@htproducts.com (How customers reach us)

 

This feature will be used as more of an out call service than in call and anyone is welcome to contact us via the above apps but our first priority is and will continue to be our phone support which can be reached at 800-323-9651. 

Technical Support can also be reached by email if you prefer: techsupport@htproducts.com

 

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Topics: Water Heating, Tech Tips, Space Heating, About HTP, FAQs

Efficiently Heating Your Home

Posted by HTP on Feb 21, 2018 11:00:00 AM

Winter is still here, unfortunately and keeping your home warm should still be a top priority as we head to round out the brutal winter season. At HTP your heating needs and providing them as efficiently as possible is at the top of our list.

Energy Star recently published an article on 5 hottest tips to keep you warm. One of the top tips is how to heat your home efficiently and we have found their suggestions super helpful. Once you've absorbed their help,  head over to our website and check out our tips on how to choose which space heater is right for you by clicking here.

To read the Energy Star article in its entirety please click here and check out the excerpt below:

In the average American household, almost half of the annual energy bill goes to heating and cooling – more than $900 a year. This season, fall into energy savings with heating tips from ENERGY STAR and enjoy lower energy bills, increased home comfort, and the warm feeling that comes from knowing you’re helping reduce the emissions that contribute to climate change, making a difference in the environment for your family and generations to come.

Maintaining your HVAC system can save you big on utility bills and comfort.

  • Check your furnace’s air filter once a month, especially during the heavy-use months of winter. A dirty filter slows air flow, making the system work harder which wastes energy. If it’s dirty, clean or replace it. At a minimum, clean or replace it every three months.
  • Sealing and insulating air ducts, especially those in your attic or crawlspace, helps keep the heat where you want it and can improve your HVAC system’s efficiency by as much as 10%.
  • Consider a yearly professional tune-up of your HVAC system.
  • If you need to replace your HVAC system, ask your contractor about ENERGY STAR certified units. And make sure that your new energy-efficient unit is properly installed for maximum savings.
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Topics: Water Heating, Tech Tips, Space Heating, About HTP

What's That Mean?

Posted by HTP on Aug 30, 2017 10:13:00 AM

We understand that in this industry terms are ever changing and being updated.  Our goal at HTP is to provide you with highly efficient, quality built products and to also make the entire process from choosing your water/space heater to installation less stressful for you. When you completely understand how your units are working, you are that much more confident in your choice.

We have put together a list of terms and their definitions to help lessen some confusion or even just refresh even the most experienced in the business. 

Click here to get the full list of terms and their definitions!

 

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Topics: Water Heating, Space Heating, About HTP, FAQs

HTP Rated ENERGY STAR Most Efficient 2017

Posted by HTP on Apr 28, 2017 2:00:00 PM

New year, same goal.

One of HTP's greatest missions as a company is to provide our customers with highly efficient products all while maintaining quality. We strive to constantly evolve our products to conserve energy and save you on those pesky monthly bills.

We are proud to say multiple products of ours are rated Most Efficient 2017 by ENERGY STAR for the 3rd year in a row.  ENERGY STAR products are independently certified to save energy without sacrificing features or functionality. Saving energy helps prevent climate change. The Most Efficient 2017 list is a new distinction that recognizes products that deliver cutting edge energy efficiency along with the latest in technological innovation. It is an award that truly represent the best of Energy Star.

We proudly boast the Energy Star Most Efficient 2017 logo on the Elite FT, EFTC Wall, Elite Premier, Versa Flame & The UFT. Click on the product names to learn more about them!

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Be sure to be on the lookout for the logo when purchasing your next appliance! 

(information regarding Energy Star provided by Energy Star: energystar.com/prodcuts/most_efficient)

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Topics: Water Heating, Space Heating, About HTP

Check Out This Impressive Install!

Posted by HTP on Mar 23, 2017 10:00:00 AM

We LOVE seeing our units in action, which is why we can't help but show off a great installation when we see one (or two in this case). We received these photos below from our friends over at Steele Brothers Heating in Denver, CO. Their service technician, Chris, did a wonderful job with the installation of not just one, but TWO of our boilers; the UFT and the EFT.

Our UFT Boiler is a medium mass high efficiency boiler. This advanced modulating gas condensing boiler has a 316L stainless steel fire tube heat exchanger with a 96% AFUE rating. It is equipped with a state of the art gas leak detector and has ultra-low NOx emissions, making the UFT eco-friendly and your best option in today's green market.

Steele Bros. Trade Magazine Installation Photo 1 UFT.jpg

The second installation photo features our EFT boiler. The Elite FT is a high efficiency heating boiler for residential and commercial applications. This versatile unit is wall hung and comes in seven models, ranging from 55,000 to 399,000 BTUs. It’s exclusively designed stainless steel heat exchanger provides superior heat transfer. It has up to a 96.8% AFUE rating with a five to one turndown ratio. Top and bottom connections are featured on larger size units for greater installation options.

 

Steele Bros. Trade Magazine Installation Photo 2.jpg

 

Check out our website here for more information on these boilers and much more. If you have a great install and would like to see it featured here and on our social media pages e-mail your photos to us at marketing@htproducts.com.

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Topics: Water Heating, Space Heating, HTP Installations

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